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Privacy guidelines

Korea.com Communications Co., Ltd. (hereinafter referred to as the “Company”) is making every effort to protect Member’s (subject to the definition in the Terms of Service) legal rights by posting Privacy Policy pursuant to Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc. The Company may amend this Privacy Policy by posting the amended Privacy Policy to the Company web site, and Members acknowledge and agree that their continued use of the services after any such change represents their agreement to the amended Privacy Policy.  Please read the following Privacy Policy for more information.

1. Types and Collection Method

A. Types of Information

Category Items
Membership Registration
(Within Korea)
Name, Resident Registration Number (Foreigner Registration Number), Username (ID), Password, E-mail, Country of Origin
Membership Registration
(Outside of Korea)
Username (ID), Password, E-mail, Country of Origin
Online Commerce Transactions Name, Credit Card Number, Billing Address, Phone Number
Events & Surveys Name, Address, Phone Number
Other optional items

The Company may collect the following personal information in the course of providing service or conducting business.

  • - The member’s browser, OS, search words, IP, address, cookies
  • - Date the Member visited, record of service uses, record of faulty uses
  • - Mailing address, payment information

B. Collection Methods

- Through home web pages, e-mail, fax, phone, customer service center, events, surveys, etc.

2. Purpose and Usage

A. Service Delivery and Clearing Transactions

- Supply contents, deliver purchased products, deliver prize/gift, collect fees, clear payments, etc.

B. Membership Management

- Real-name validation for service members, personal identification, age confirmation, monitor improper usage of services, confirmation of approval by a legal representative of a minor who is less 14 years old, delivery of a notification.

C. Marketing Management

- Delivery of targeted advertisement, delivery of characteristic-based services and advertisement, measure service usage for statistical analysis.23

3. Storage and Usage Duration

A. Contracts or Cancel Subscription Records

  • - Legal basis for storage: Laws to protect consumers during online transaction, Etc.
  • - Duration of storage: five (5) years

B. Payments and Goods & Services Delivered Records

  • - Legal basis for storage: Laws to protect consumers during online transaction, Etc.
  • - Duration of storage: five (5) years

C. Customer Complaints and Resolution of Dispute Records

  • - Legal basis for storage: Laws to protect consumers during online transaction, Etc.
  • - Duration of storage: three (3) years

D. Real-name Identification Records

  • - Legal basis for storage: Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc.
  • - Duration of storage: six (6) months

E. Visiting Records

  • - Legal basis for storage: Protection of Communications Secrets Act
  • - Duration of storage: three (3) months

4. Procedure and Methods of Deletion

The Company deletes personal information immediately, in principle, after the purpose of its use has been achieved. The deletion procedure and methods are as follows:

A. Deletion Procedure

  • - Information that Member insert when subscribing to a service is stored for a legally permitted period of time for specific purposes before being deleted.
  • - The Company processes personal information only for the purposes for which it was collected and in accordance with the legal requirements.

B. Deletion Method

  • - Personal information printed on paper is shredded or incinerated.
  • - Personal information stored in electronic files is deleted using technical methods that prevent its restoration.

5. 3rd Parity Releases

A. Conformance to Laws

The Company does not share personal information about Members with others without permission except under the following circumstances:

  • - 1. If there is a request from the authorities for the purpose of the legal process;
  • - 2. If there is a request from Korea Communications Standards Commission;
  • - 3. If there is a request based on related laws and regulations.

6. Consignments


7. Rights of Members and Legal Representatives and Methods of Exercising Those Rights

  • - Members and legal representatives can view and modify at any time their registered personal information or the personal information of children under 14 whom they represent. They can also request that they be unsubscribed.
  • - To view or modify personal information, Members should use “User Profile” page.
  • - Members can also request Operator in charge of personal information management to modify Members’ personal data or sever membership in writing, over the phone, or via e-mail.
  • - When Members request that errors in their personal information be corrected, they cannot use or access their information until correction is completed. If a Member’s personal information containing an error has already been provided to a third party, the corrected information will be provided to the third party immediately.
  • - The Company processes personal information that has been deleted at Member’s request or at the request of a legal representative according to the terms and conditions described in “3. Storage and Usage Duration” to prevent its viewing or use for other purposes.

8. Installation, Management and Rejection of Automated Collection

The Company uses cookies – a piece of data containing information about the Member – to improve the quality of the service. Cookies are small information files that the Company Web site server (HTTP) sends to Members’ browsers. Cookies are sometimes stored in the Member’s hard drive.

A. Purpose of Cookies

The Company utilizes cookies to better understand the frequency of visits, popular search words, security access status, Members’ preferences and areas of interest and participation.

B. Installation and Management and Blockage of Cookies

  • - Members have the right to install or block cookies. They can either permit all cookies by using a certain option in their Web browser, or confirm cookie installation every time, or block the installation of any cookies whatsoever.
  • - To block cookies, Members can choose the required option in appropriate Web browser.
  • - Members who block cookie installation may encounter problems in receiving the Company’s service.

9. Security Staff and Services

The Company takes appropriate security measures to protect against unauthorized access to or disclosure of data by having the following representatives.

A. Management Chief

  • Name: Seoki-Ki Kang
  • Department: Planning
  • E-mail: lawadmin@korea.com

B. Management Director

  • Name: Eric Lee
  • Department: Portal Operations
  • E-mail: lawadmin@korea.com
  • For more questions on privacy protection, please contact the following organizations:
  • - Korea Internet Security Center (www.118.or.kr Tel.118)
  • - Supreme Prosecutors’ Office (http://spo.go.kr Tel.02-3480-2000)
  • - Cyber Terror Response Center of the National Police Agency (www.ctrc.go.kr Tel.02-392-0330)